Reference

What You Need to Complete KYC on ggt108

KYC verification is the checkpoint between your account and your first withdrawal — get it right once and it stays cleared for every transaction after.

Identity Document UploadSelfie VerificationWallet Name MatchAccount Approval StatusWithdrawal Unlocked
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ggt108 What You Need to Complete KYC on ggt108
VERIFICATION HELP CHANNELS

Where to Get Help During KYC

If any stage of your document submission throws an error or sits in pending longer than expected, our support team can check the status directly. Reach us through the channels below — have your account username and the document type you submitted ready so we can pull up your verification record without delays.

Live Chat Support Open the live chat widget from your account dashboard any time your KYC submission shows a pending or rejected status and needs a manual review by our team.
Email Document Review Send a clear re-scan of your KTP or passport to our support email if the upload tool rejects your file format — our team checks submitted files and advises on the correct format.
Wallet Name Mismatch Help If your DANA, OVO, or GoPay registered name differs from your ID, contact support before re-submitting — we'll confirm what name format our system needs to approve the match.
WHY YOUR DATA IS SECURE

How ggt108 Handles Your Verification Documents

Submitting personal documents is a significant step, and we take the handling of that data seriously. Every file you upload passes through SSL-encrypted transfer so nothing travels in plain text. Our review team operates under a strict data-handling policy — your KTP scan or selfie is used only for identity matching and is not shared with third parties outside the verification process. Account access depends on local law and eligible regions in Indonesia.

SSL-Encrypted Uploads

Every document file you send — KTP, passport scan, selfie photo — travels over SSL encryption so the data cannot be intercepted in transit between your device and our servers.

One-Purpose Data Use

Your submitted ID and selfie are used solely to match your account identity. We do not sell, share, or repurpose verification documents outside the internal review process.

Wallet-to-ID Matching Standard

We verify that your e-wallet account — DANA, OVO, or GoPay — is registered to the same full legal name on your ID, which protects your withdrawals from being misdirected.

Manual Review for Edge Cases

Documents that our system cannot auto-match go to a human reviewer. You'll receive a status update in your account dashboard once the manual check is complete.

ggt108 How the Verification Flow Works on ggt108

How the Verification Flow Works on ggt108

KYC on ggt108 follows three clear stages. First, you submit a government-issued photo ID — a national identity card (KTP) or passport works. Second, you take a live selfie holding that document so our review team can match the face and name. Third, the name on your verified ID must match the name registered to your DANA, OVO, or GoPay wallet exactly,

because we process withdrawals only to accounts that belong to you. Any mismatch at that third step is the most common reason verification stalls, so double-check the wallet name before you upload. Once all three stages pass, your account is fully cleared and withdrawals open.

KYC Terms Every Account Holder Should Know

These are the key terms you'll encounter during the verification process — plain definitions so nothing in the flow catches you off guard.

01
What does KYC stand for?

KYC stands for Know Your Customer. It is the identity verification process platforms use to confirm that a real, eligible person owns the account before withdrawals are processed.

02
What is a liveness check in KYC?

A liveness check is the selfie step where you photograph yourself holding your ID. It confirms the document belongs to the person opening the account, not a copied image.

03
What is a name match in account verification?

Name match means the full legal name on your ID must be identical to the name registered on your DANA, OVO, or GoPay wallet. Any difference causes the verification to fail.

04
What does 'pending review' mean on my KYC status?

Pending review means your documents have been received and are in the queue to be checked by our team. No action is needed unless the status changes to rejected.

05
What is document resubmission in KYC?

Document resubmission is when you upload a new, clearer version of your ID after a rejection. Rejections usually happen due to blur, glare, or a cropped document edge.

06
What does KYC clearance mean for withdrawals?

KYC clearance means your identity has been confirmed and withdrawal requests to your registered DANA, OVO, or GoPay wallet are now eligible to be processed by our system.

Common Questions About KYC Verification

These are the questions we see most often from accounts moving through the verification process — with specific answers about what to do at each point.

We accept a valid Indonesian national ID card (KTP) or an active passport. The document must be current, fully visible, and the name must match your registered e-wallet account on DANA, OVO, or GoPay.

Common rejection reasons include a blurry or glare-covered photo, a cropped document that cuts off ID numbers or your full name, or a name on your wallet that does not exactly match your ID. Check all three before resubmitting.

Most submissions are reviewed in the order they arrive. If yours sits on pending longer than expected, open live chat with your username and document type ready so our team can check where it is in the queue.

No. Withdrawals to GoPay, DANA, or OVO are only processed once your KYC is fully cleared. This protects both your funds and your account from being linked to the wrong wallet owner.

Contact support before resubmitting anything. We'll confirm the exact name format our system needs. In most cases you will need to update your e-wallet's registered name to match your legal ID name exactly.

If you add a new wallet for withdrawals, we need to verify that the new wallet is also registered under the same name as your cleared ID. Contact support to add or change your withdrawal wallet details correctly.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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